Frequently Asked Questions

HAX Capital Pty Ltd t/a Xinfu is a registered independent remittance dealer with Australian Transaction Report and Analysis Centre (AUSTRAC) and entitled to provide remittance service. Our business is regulated and supervised by the Australian Transaction Report and Analysis Centre (AUSTRAC). We promise and strictly abide by the law of Australia to ensure the security of customers’ personal information. Under Anti-Money Laundering and Counter-Terrorism Financing Amendment Act, you will be required to prove your source of income if necessary.

Customers do not have any minimum or maximum amount of transaction requirements or limitations in our company. No matter how much you are going to trade, we will always provide satisfied services efficiently.

Personal Registration – Passport, Australian Driver License, and another Photo Card. A valid address proof is required when necessary, such as banking statement, water bill, or gas/electricity bill, etc. Company Registration – Business Registration Certificate with ABN/ACN is a must. The Managing Director(s) of the company and the person authorized to handle the transactions need to provide the documents of Personal Registration.

We do not charge any service fee on transferring or exchanging CNY to all other currencies that we offered. We settle with the trading exchange rate directly.

HAX Capital Pty Ltd t/a Xinfu has extensive business relations and selective trading with many banks and financial institutions. Xinfu has maintained a high turnover and high credibility in the industry, from the source to obtain more preferential wholesale exchange rate. Xinfu provides customers with integrity, professional, quality, efficient currency exchange and global remittance one-stop service.

In this case, the customer’s funds won’t have any risk unless the wrong account information perfectly matches with another person’s account. Otherwise, the funds will be returned in 3-5 business days. We will contact with the customer immediately after refunding and make a new transaction with correct account. In order to avoid unnecessary loss, we strongly recommend customers to double check and make sure all submitted information is correct.

If you have any questions regarding to your settled transaction, please feel free to contact with our friendly staff anytime, we will response as soon as possible. Additionally, welcome to contact with our Department of Management (info@xinfu.com.au) if you raise any idea and suggestion. We will definitely provide a perfect solution after listening your voice.